Our Windows and Linux System Administrators will be applying vendor released system updates and performing other maintenance related tasks on many of our shared and managed servers. Service interruptions are expected to be brief and will likely go unnoticed, but some minor service interruptions may occur.

Our Data Center Administrators will be migrating a number of access layer switches to newer switch models to improve reliability and performance. Service interruptions are expected to be brief and will likely go unnoticed, but some minor service interruptions may occur.

Our Network Administrators will be performing firmware upgrades on data center switches and aggregation routers and will also be implementing internal routing protocol security enhancements. Service interruptions are expected to be brief but firmware upgrades will require certain switches and aggregation routers to reboot – this will result in a brief outage for some of our T1 and ADSL customers.

Donet performs regularly scheduled maintenance to ensure the security, performance and reliability of the services we provide to our customers. We regret any inconvenience our scheduled maintenance activities may cause to our customers. If you have any questions or concerns, please contact the Donet Technical Support Team at (937) 226-6896.

What does a Customer Service Specialist do?

• Talks to our most prized possession, our customers. We are a technology company, but texting and email can’t sooth a customer like hearing the sweet sound of a Customer Service Specialist’s voice.
• Collects details from our customers and inputs them into our Super Fantastic Awesome Issue Tracking System; really that is what it is called.
• Assigns and escalates issues to our technical geniuses. Don’t worry, we don’t expect you to be an Internet Genius, we can always build another one of those; maybe you can help us do that too.

What qualifies you to be a Customer Service Specialist?

• Your personality. We don’t need anymore robots, we need human beings who can sympathize with a customer and help them understand we are working to resolve their issues.
• Your willingness to help someone in need. You are the kind of person that finds a lost $10 bill and obsess about finding the proper owner.
• A confident disposition. You may not always have the answers, but everyone thinks you always do.
• Your vocabulary lacks the word “Ummmm…”. You are an excellent communicator and your conversation doesn’t require filler.

If you think you are interested and email your resume (PDF format only, please) to hr@donet.com.

We are currently looking for smart, energetic people to shine at our technical support help desk.

What would qualify you for such a position?

• A love of all things technical. You dream in binary (or at least know what binary is).
• You are the one everyone in the family calls when they have “computer problems”. We treat our customers as family so first hand experience is invaluable.
• You are looking to get started in the IT industry. Our staff is full of the most talented IT professionals in Dayton, all waiting to tell you how smart they are.
• The computer you are using to look at this posting does NOT have Yahoo/Google/MSN toolbar installed. If it does, please apply at one of our competitors.

Why would you want this job?

• Flexible hours. We want to help your IT career, so this position is tailored for people going to school but wanting to get some real world experience.
• Mentors at your disposal. If your interest is operating systems, network design or programming, we have all the brainpower you could wish to feast on.
• Real job experience. College degrees and all that “book learning” are great, but nothing compares to job experience.

If you think you are interested and can pull yourself away from Digg, Reddit or whatever you spend all day looking at, email your resume (PDF format only, please) to hr@donet.com.

For the last two years, Donet’s management team has been surveying the entire downtown area, searching for a suitable place to locate our new facility. Nearly six months ago our search field narrowed when we identified 130 West Second as a potential future home. All the details were worked out last week and we signed a long-term lease for approximately 13,000 sq’ of total space in the building. This is more than double the footprint we occupy in our current facility.

Donet will fully occupy the entire second floor mezzanine of 130 West Second with 12,000 sq’ of space. Of the 12,000 sq’, roughly 4,000 sq’ will be reserved for our new data center and supporting mechanical equipment. Another 1,000 sq’ of space in the basement will be used to house our UPS equipment and the generator transfer switch to provide continuous power. With the new facility and supporting infrastructure, we expect our cabinet capacity to more than double at a significantly higher power density. This means we’ll be able to power and cool heavier IT cabinet loads than we can today, and lots more of them. Furthermore, as the company expands in the future we’ll have room to grow into the remaining space on the second floor.

There were two key considerations that factored into our decision to move and build out a new facility. First, we need access to significantly more power to drive the IT loads we think our customers will expect us to support. Second, every kilowatt of power consumed by servers and network gear generates a corresponding amount of heat that has to be drawn out of the room. Our new facility at 130 West Second will provide us access to 5,000 sq’ of roof space within easy reach, allowing us to remove the heat we expect the new data center to generate.

We are already working with our builder and architect to design the space, and expect to start construction in April 2012. The construction schedule is still being developed, but we’re shooting for data center operational capacity to be available this fall. Once the data center comes online we’ll begin the process of migrating services from our current facility to the new. Although the dates are not yet certain, we’re going to do everything we can to minimize downtime and make the migration as pain-free as possible to our customers. Please stay tuned to this blog for updates as they become available. We’ll also be communicating directly with customers with information that uniquely pertains to them or their services.

See the article written by Joe Cogliano in the Feb 3, 2012 edition of the Dayton Business Journal.

System Administrators will be replacing a faulty storage controller battery in one of our shared web hosting servers (ntplesk2.donet.com, 72.9.32.100) to ensure otpimal storage I/O performance. This is an offline hardware maintenance requiring a brief interruption of service lasting approximately 15 minutes. During this time, websites and email hosted on this server will be unavailable.

Donet performs regularly scheduled maintenance to ensure the security, performance and reliability of the services we provide to our customers. We regret any inconvenience our scheduled maintenance activities may cause to our customers. If you have any questions or concerns, please contact the Donet Technical Support Team at (937) 226-6896.

Our Windows and Linux System Administrators will be applying vendor released system updates and performing other maintenance related tasks on many of our shared and managed servers. Service interruptions are expected to be brief and will likely go unnoticed, but some minor service interruptions may occur.

Our Network Administrators will be performing firmware upgrades on several core switches and will also be making configuration changes to customer DSL equipment to provide improved redundancy. Service interruptions are expected to be brief and will likely go unnoticed, but some minor service interruptions may occur.

Donet performs regularly scheduled maintenance to ensure the security, performance and reliability of the services we provide to our customers. We regret any inconvenience our scheduled maintenance activities may cause to our customers. If you have any questions or concerns, please contact the Donet Technical Support Team at (937) 226-6896.

We apologize for any inconvenience caused by this outage. If there are any questions or concerns related to this outage, please contact the Donet Technical Support department at (937) 226-6896.

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We are currently experiencing a primary cooling outage at our 120 West Second Street data center due to airflow loss. Engineers are on-site and working to restore primary cooling as quickly as possible.

More information will be provided as it becomes available. If you have any questions or concerns, please contact the Donet Technical Support department at (937) 226-6896.

This maintenance will be completed at approximately 10:00 A.M.